Terms and Conditions

FEEDBACK

Any feedback regarding your treatments is greatly appreciated. Please leave a review on our page.

ARRIVING AT THE BEAUTY ROOM

If you are new to the beauty room please arrive 10 minutes before your appointment time. This will give you plenty of time to check in and fill out the compulsory New Client Consultation Form. Arriving late will rob you of precious appointment minutes as each session will be finished exactly on time as a courtesy to the next client. We fully understand that sometimes being late is outside of your control. If you are running late please contact the salon as soon as possible by phone to allow your therapist to advise the best course of action. We will always do our best to accommodate late arrivals (within 10 minutes after your appointment) by performing the most complete treatment possible in the time remaining. (Does not include brow appointments or treatments less than 15 minutes long) Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in the cancellation of your appointment, our cancellation policy will apply. If you have a gift voucher and do not show up for your treatment or cancel less than 24 hours before your treatment time, you will forfeit your voucher. We recommend that you plan ahead for your visit to our beauty room. We’ll be happy to answer any questions you may have about our location, parking, and travel options and there is also help on the website.

BOOKING APPOINTMENTS VIA PHONE, EMAIL OR WEBSITE LINK

You can book an appointment time directly online. Alternatively you can book a preferred appointment slot over the phone. Please note that messages left on the phone will be dealt with as soon as possible, the appointment will then be confirmed.

**COVID SYMPTOMS**

SYMPTOMS OF COVID -19 – If you are experiencing any symptoms of Covid 19 which include high fever, continuous cough, loss of sense of smell and taste, please reschedule your appointment.

VOUCHERS

Vouchers can be purchased for any amount and are valid from one year from purchase date. Once past this date vouchers will no longer be accepted. Vouchers are non-transferable, exchangeable or refundable We accept no responsibility for lost, damaged or stolen vouchers When booking a treatment with a voucher, please state the voucher number and bring the voucher with you to produce prior to the treatment. Failure to do so will result in full payment of the treatment. If a booking is made with the voucher and the appointment is missed the voucher will become invalid. Vouchers cannot be used in conjunction with any ongoing offers in the beauty room.

CANCELLATIONS

Please understand that as a beauty room we run on an appointment basis. When a client cancels late or misses appointments this costs us financially. We do appreciate that things do crop up, so we do ask you to notify the salon as soon as possible. If you miss an appointment, we will contact you to notify you on the missed appointment. If you find it difficult to remember appointments our booking system does send text reminders. But please note that it is still your responsibility to remember the appointment. If you have missed several appointments we recommend that you ring the beauty room on the day that you wish to have the appointment, and we will do our best to fit you in. We do appreciate your custom, and also appreciate our time is precious.

CANCELLATION POLICY

If you need to cancel your appointment, please call the beauty room at least 24 hours in advance. Since we turn away other clients to hold your reservation, if you do not cancel your appointment you will be notified and a record will be kept on your client file and we reserve the right to charge 50% of your total treatment cost to the next appointment. For missed appointments the full cost of the appointment will be charged.

REFUND POLICY – PRODUCTS

At Lovell Beauty and Aesthetics all our products are sold as brand new and for personal use only. We cannot give refunds on any products sold due to health and safety reasons. If there is a fault with the product we will contact the manufacturer for a resolution.

TREATMENT AFTERCARE

Please refer to the aftercare for all services on the treatment aftercare page. Please follow the aftercare stated to maintain results. The results from each treatment will differ from client to client. Further treatments may be required to achieve the realistic results explained in the consultation.

REFUND POLICY – SERVICES

At Lovell Beauty and Aesthetics all our treatments are carried out by qualified therapists and for aesthetics, advanced qualified practitioners. If you have had a treatment that you are unsatisfied with please contact the salon immediately. We cannot give refunds on any treatments but we will look into your concerns immediately. Please raise your concern with the therapist during the treatment. They will listen carefully to your concerns and do what they can to correct any problems. All concerns must be raised either immediately at the treatment time or within 24 hrs after the treatment.

WEBSITE INFORMATION AND PRICES

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. From time to time we add new/remove treatments to/from our menu. Please check with the salon for treatment updates and prices. Treatment times may vary to booking times. Prices and treatments may change.

EMAIL SIGN UP FORMS

The sole purpose of the email sign up form is to collect your email address to use for booking purposes, booking reminders and client contact information. We do not sell or forward information, and any information is kept strictly confidential, in line with GDPR. By subscribing to our emails, you are agreeing to our terms and conditions, and have agreed to allow us to store your information securely, and also allowing Lovell Beauty and Aesthetics to contact you in regards to beauty news, information and bookings. You can unsubscribe at any time.

APPOINTMENT TIMES

All timings shown throughout the site and on other marketing material refer to appointment times and not treatment times. Treatment time includes arrival, consultation, dressing time, treatment time and post consultation.

NOISE AND MOBILE PHONES

Our beauty room environment is one of tranquillity and relaxation. Mobile phones must be on silent in our treatment room and if we have nail clients at the same time as other guests we politely request for noise volumes to be kept to an acceptable level.

CLIENT CONSULTATION FORMS

All new clients will be requested to complete a Client Consultation form before our therapists can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records. Personal details taken from clients during consultation procedures are protected under the Data Protection Act. For aesthetics clients an additional medical form will be required for every treatment and today’s date must be filled in by yourself.

PATCH TESTING

Patch testing is required for certain treatments and must be completed before your appointment. We reserve the right to refuse any treatment that requires a patch test if it has not been completed 24/48hrs prior to your appointment. Failure to complete a patch test before your appointment will result in cancellation and our cancellation policy will apply.

AGE RESTRICTIONS

You must be 18 years or over to receive treatments or parental consent will be required for our under 18’s. A parent or guardian must also be present while treatments are going ahead. We reserve the right to refuse performing treatments on any guest who is under the age of consent or without parental consent.

CLEANLINESS

In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

LOSS OR DAMAGE OF PERSONAL ITEMS

We regret that we cannot be responsible for any loss or damage of personal items at the salon. Please keep your personal belongings with you at all times.

THERAPIST/STAFF ILLNESS

Unfortunately we might have to cancel your appointments due to therapist/staff illness and emergency. Please rest assured that in such events our first option will be to move your appointment to another therapist on the same day that can accommodate your treatment. In the case that we cannot reschedule your appointment in the same day we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.

PAYMENT

We accept cash, online payments and all major credit cards, we do not accept cheques.